The Patient Advocacy Program provides resources and assists patients in navigating the health care systems necessary to resolve complaints and grievances. The facility complies with federal, state, and accreditation standards, and a robust patient advocacy program benefits and strengthens patient care. The HBHH Patient Advocacy Program provides:
An avenue for patients and families to voice their feedback and concerns.
Assistance with navigating patient and family concerns to appropriate members of the treatment team and related departments.
Help to resolve complaints and grievances with a timely resolution.
We appreciate patient and family feedback to know how we, as a facility, can continue to improve our programs and enhance our services.
Compliments: We love to hear about our staff doing a great job. Your compliments and feedback are important to us. Your feedback is used to recognize our employees who do a great job and go the extra distance to make your experience at Houston Behavioral a positive one.
Concerns: We also take concerns very seriously and your experience here at Houston Behavioral is very important to us. Your feedback helps assist us to improve your patient care. Our mission is to look at each concern and see how we can improve or change your services to provide the best patient experience you can have during your stay in our facility.
Phone Number: 832-834-7710 ext. 7785
Fax Number: 832-834-7802
Mailing Address:
HBHH
ATTN: Patient Advocate
2801 Gessner Rd
Houston TX 77080
Responding to patient feedback and concerns is very important to us, so we appreciate you taking the time to share yours. Your feedback is critical to the facility as we continue to improve our programs, services, and patient experience. If you choose to mail or fax us correspondence, please click on the link below to print the “Compliment or Concern” form.